The Industry Group

The Industry Group

Apr May — Next show for us is National Restaurant Show in Chicago — kiosks, badge and wristbands, surgical touch less and medical grade touchscreens — How To Participate! — Monthly Newsletter

Subject Hubs: Start Here

• Topics Top Level – includes all the following content hubs
• NEW! Restaurant Technology Guide – Self-order kiosks, drive‑thru and menu board systems, and AI‑driven ordering for quick‑service and fast‑casual restaurants.
• Self-Service Technology Statistics – Market size, installed base, growth rates, and consumer behavior stats for self-service kiosks, self-checkout, and unattended retail worldwide.
• Services — outlines the full lifecycle of self-service deployments—covering consulting, design, integration, deployment, and managed services—to help organizations successfully plan, launch, and maintain kiosk solutions at scale.
• Kiosk Hardware – Directory of kiosk manufacturers, software vendors, AI voice providers, payment devices, printers, and consulting firms across retail, healthcare, QSR, and more.
• Kiosk Software – an overview of the software layer that powers self-service—covering kiosk lockdown, device management, content delivery, remote monitoring, and application development across platforms like Windows, Android, and Linux.
• Healthcare – Patient check‑in, telehealth, wayfinding, and government-service kiosks with a focus on accessibility, HIPAA, and ADA compliance.
• Edge AI – We explore how edge AI, computer vision, and conversational interfaces are transforming self-service kiosks by improving performance, privacy, and real-time user interaction across industries.
• Directory of Companies – curated industry database of leading kiosk hardware providers, OEMs, and solution partners—offering a centralized resource to explore vendors, capabilities, and technologies across the global self-service ecosystem.
• FAQ – What is a kiosk? Comprehensive, experience-driven knowledge base that answers practical questions on planning, deploying, securing, and optimizing self-service kiosks across industries like retail, QSR, and healthcare.
• Digital Signage & Menu Boards – Interactive digital signage, menu boards, and vision analytics for retail, transportation, and smart city deployments.
• Standards and Regulations — includes EAA checklist for 2026
• 2026 Compliance Architecture Framework for Self-Service — moving to mandate from recommendation
• Europe Self-Service Kiosks | Why is Europe different — and what does that mean for operators globally?
• Best Kiosk Companies — best kiosk companies in 2026 include providers such as KIOSK Information Systems, Olea Kiosks, Pyramid Computer, and ACRELEC, along with a broader ecosystem of hardware, software, and payment specialists

Service series for kiosk oem’s as well as small and medium business deploying self-service kiosks or vending.

1. How to Build a Field Service Offering for Kiosk OEMs — From Blueprint to Market Launch
2. Service Offerings Kiosk OEMs: Why They Matter & How to Build Them
3. SMB Service Solutions Small and Medium Business
4. Should You Enable Cash Payment At Your KIosks

The Industry Group comprises various related technology sites and news feeds from kiosks to digital signage to POS and Smart City. Retail Automation and EV Charging are others. Self-service technology (SST) is a type of technology that allows customers to perform various tasks without the assistance of a human. SSTs can bring many benefits to both customers and businesses, including cost savings, improved efficiency, and better customer experience.

Editorial Staff

• Craig Keefner has authored over 10,000 articles on self-service. Currently also writes for AVIXA (100+ or so articles).  Craig was also a founder of kioskmarketplace
• Evan Schuman – Computerworld Columnist, writer for CSO Online, CIO.com, podcaster, blogger. Focuses on cybersecurity and analytics issues for IT and Security enterprise executives
• Elliot Maras —  many years as editor of KioskMarketPlace.com and VendingTimes.com, considered an expert in Vending Automation
• Bassam Estaitieh
• Full list of editorial staff — And our principles’
• The prime rule for being a good journalist is to uphold trust and accuracy—verifying all information meticulously before publication to maintain credibility and serve the public responsibly.​
  

  Accuracy and Truth

  Accuracy is fundamental in journalism, as even a minor factual error can damage credibility and erode public trust. Journalists must double-check facts, use reliable sources, and ensure every detail is correct before publishing.​

  Integrity and Ethics

  A journalist’s credibility relies on a steadfast commitment to ethical standards—never distorting facts, avoiding bias, and acting with integrity. This means reporting honestly, fixing errors swiftly, and being transparent about sources and motivations.​

  Objectivity and Fairness

  While total objectivity may be unattainable, fairness is always expected. Journalists should present every side of a story, give voice to various perspectives, and keep opinion separate from factual reporting.​

  Curiosity and Critical Thinking

  Good journalists are inherently curious, asking questions and seeking to uncover stories beneath the surface. They must be skeptical, scrutinizing sources and verifying claims before publication.​

  Accountability and Responsibility

  Journalists serve the public, and must be ready to take responsibility for their work, promptly correcting mistakes, and always considering the potential impact of their reporting on individuals and society.​

  In summary, the overarching rule is to pursue the truth with accuracy, act with integrity, and serve the public interest—the cornerstone values that define outstanding journalism.

Audience

• 15,000 newsletters primarily to retail and restaurant leaders
• Monthly press releases generate 2 million in audience a month
• 5 million page views a month
• 14 million requests websites
• 6,000 followers 4500 connections on Linkedin